Refund Policy

At Currency Kaka, we are dedicated to providing our customers with exceptional foreign currency exchange, remittance services, travel insurance, and travel card solutions. We understand that there may be circumstances where you need to request a refund. To ensure clarity and transparency, we have established the following Refund Policy:

1. Foreign Currency Exchange:

a. Exchange Rate Fluctuations:

Foreign exchange rates can fluctuate frequently. We are unable to process refunds based on changes in exchange rates that occur after a transaction is completed.

b. Cancellation of Exchange Orders:

If you wish to cancel an exchange order before the transaction is processed, you may be eligible for a full refund. Please contact our customer support team as soon as possible to initiate the cancellation process.

2. Remittance Services:

a. Service Fees:

Service fees for remittance transactions are generally non-refundable, as these costs cover the administrative and processing expenses associated with the service.

b. Cancellation of Transactions:

If you need to cancel a remittance transaction, please contact us promptly. The eligibility for a refund will depend on the status of the transaction. Fees and charges associated with the cancellation may apply.

c. Failed Transactions:

In the event of a failed transaction due to reasons within our control, we will make every effort to refund the full transaction amount, including any service fees.

3. Travel Insurance:

a. Cooling-off Period:

Most travel insurance policies come with a cooling-off period. If you cancel your policy within this period, we will provide a full refund of the premium paid, provided you have not filed a claim.

b. Mid-Trip Cancellation:

If you need to cancel your travel insurance policy during your trip, we may offer a pro-rata refund for the remaining unused days of coverage, subject to the terms and conditions of the policy.

c. Claims-Related Refunds:

If you file a claim under your travel insurance policy, the policy premium is generally non-refundable, as it has provided coverage during your trip.

Travel Cards:

a. Card Issuance Fees:

Fees associated with the issuance of travel cards are typically non-refundable, as they cover the production and delivery costs.

b. Remaining Card Balance:

If you decide to close your travel card account, we will refund any remaining balance on the card, subject to a closure fee if applicable.

5. General Refund Conditions:

a. Communication:

To request a refund, you must contact our customer support team through the channels provided on our website. Please include all relevant transaction details.

b. Processing Time:

Refunds will be processed as quickly as possible, and the time it takes for the funds to be returned to you may vary depending on the payment method and financial institutions involved.

c. Fees and Deductions:

Depending on the type of refund and the circumstances, fees, and deductions, including currency conversion costs, may apply. These will be clearly communicated to you during the refund process.

6. Contact Us:

If you have any questions or require assistance regarding our Refund Policy, please contact our customer support team through the channels provided on our website. We are here to help and ensure that your refund requests are handled efficiently and fairly. Thank you for choosing Currency Kaka for your foreign currency exchange, remittance services, travel insurance, and travel card needs. We are committed to providing you with outstanding service and support throughout your financial and travel transactions.