Privacy Policy

Your website may use the Privacy Policy given below:

Introduction: The terms "We," "Us," "Our," or "Company" collectively refer to Currency Kaka, and the terms "You," "Your," or "Yourself" refer to the users. This Privacy Policy constitutes an electronic agreement formed under the Information Technology Act, 2000, and its associated regulations governing electronic documents and records. It doesn't necessitate a physical, electronic, or digital signature.

Legal Agreement: This Privacy Policy establishes a legally binding document between you and Currency Kaka. By accepting this Privacy Policy, either directly or indirectly (by clicking the "I accept" button, using the website, or any other means), you agree to its terms. This policy governs your relationship with Currency Kaka concerning your use of the " Currency Kaka Website" (as defined below).

This document adheres to the Information Technology (reasonable security practices and procedures and sensitive personal data of information) rules, 2011 under the Information Technology Act, 2000. It is required for the collection, use, storage, and transfer of sensitive personal data and information.

Please carefully read this Privacy Policy. By using the website of Currency Kaka, you indicate your understanding, agreement, and consent to its terms. If you do not agree with this Privacy Policy, kindly refrain from using the website.

By providing your Information or utilizing the website's facilities, you consent to the collection, storage, processing, and transfer of your Personal Information and Non-Personal Information as outlined in this Privacy Policy. You also agree that such actions will not result in any loss or wrongful gain to you or any other individual.

User Information: To access specific services on our website, users are required to provide information during the registration process. This information includes your name, email address, sex, age, PIN code, credit card or debit card details, medical records and history, sexual orientation, biometric information, password, as well as your occupation, interests, and more. The data supplied by users helps us enhance our sites and deliver a user-friendly experience.

The information collected depends on the services requested, and we may use this user information to maintain, protect, improve our services, and develop new ones. Information is not considered sensitive if it is publicly available, accessible, or provided under applicable laws.

At Currency Kaka, we are committed to providing our customers with exceptional foreign currency exchange, remittance services, travel insurance, and travel card solutions. We value transparency and trust, which is why we have outlined our policies to ensure that our customers have a clear understanding of how we operate and the level of service they can expect.

1. Currency Exchange Policies

a. Exchange Rates

• At Currency Kaka, we provide real-time exchange rates based on the global market, ensuring competitive rates for our customers.
• Exchange rates may fluctuate due to market conditions, and customers will be informed of any significant changes before completing their transactions.

b. Fees and Commissions

• We are committed to transparency. Our fees and commissions are disclosed upfront, and there are no hidden charges.
• We strive to offer competitive fees while maintaining the quality of our services.

c. Exchange Limits

• There may be limits on the amount of currency you can exchange. These limits may vary depending on regulatory requirements and business policies.

2. Remittance Services Policies

a. Security

• We prioritize the security of your funds during the remittance process.
• We comply with all relevant laws and regulations to ensure the protection of your personal and financial information.

b. Delivery Times

• We make every effort to ensure timely remittance services. The time it takes for your funds to reach the recipient may vary depending on factors such as the destination and local banking policy as well as working hours.

c. Cancellation and Refunds

• We understand that plans can change. If you wish to cancel a remittance, please contact us as soon as possible. Refund policies will vary depending on the stage of the transaction.

3. Travel Insurance Policies

a. Coverage Details

• We provide comprehensive information about the coverage offered by our travel insurance plans.
• Customers can review the coverage details and select the plan that best suits their needs.

b. Claims Process

• In the event of a claim, we have a transparent and straightforward claims process. Customers will be guided through the necessary steps for a smooth claim resolution.

c. Policy Changes and Cancellations

• We allow customers to make changes to their policies or cancel them within specified time frames. Any applicable fees or refunds will be explained clearly.

4. Travel Card Policies

a. Card Activation and Usage

• Details on how to activate and use our travel cards are provided in our policy documents.
• We offer 24/7 customer support for any issues related to card usage.

b. Lost or Stolen Cards

• We have a procedure in place for reporting and replacing lost or stolen travel cards.
• Customers will be guided on the necessary steps to safeguard their funds.

c. Card Fees

• Our policy includes a breakdown of fees associated with our travel cards, including issuance, reload, and foreign transaction fees.

5. Customer Privacy and Data Security

We take the privacy and security of customer information seriously. Our policies ensure that personal and financial data is handled in accordance with the highest industry standards and relevant laws and regulations.

6. Complaints and Dispute Resolution

In the unlikely event that you encounter issues with our services, our dedicated customer support team is available to assist you. We have a clear procedure for filing and resolving complaints or disputes.

7.Compliance and Regulatory Guidelines

Currency Kaka complies with all applicable laws and regulations in the foreign currency exchange, remittance, travel insurance, and travel card industries. We ensure that our policies adhere to these standards.

Contact Information

We provide our contact information, including customer support channels, to make it easy for customers to reach out with questions, concerns, or feedback.

At Currency Kaka, we are dedicated to providing top-quality services while maintaining transparency and trust. Our policies are designed to ensure that our customers have a clear understanding of our operations and the high standards to which we hold ourselves accountable. We encourage you to read and familiarize yourself with these policies, and we are here to assist you with any questions or concerns you may have. Thank you for choosing us for your foreign exchange, remittance, travel insurance, and travel card needs.

Cookies:

In our efforts to enhance site responsiveness, we may employ "cookies" or similar electronic tools to collect data. These tools assign a unique, random User Identification (User ID) to each visitor to understand individual interests. We only identify you if you voluntarily provide information during registration. Cookies cannot read data from your hard drive, and our advertisers may use their own cookies over which we have no control.

Our web servers automatically collect limited information about your computer's Internet connection, such as your IP address. Your IP address is not personally identifying. We use this information to deliver web pages, tailor the site to user interests, measure site traffic, and inform advertisers about visitor locations.

Links to Other Sites:

Our Privacy Policy applies to our own website. We may provide links to other websites beyond our control and do not take responsibility for your use of those external sites.

Information Sharing:

We share sensitive personal information with third parties under limited circumstances, such as when required by law or for identity verification, prevention, detection, investigation, or prosecution of offenses. We may also share information within our group companies and with their officers and employees for data processing. We ensure compliance with this Privacy Policy and related confidentiality and security measures.

Information Security:

We implement security measures to protect against unauthorized access, alteration, disclosure, or destruction of data. While we take necessary precautions, no security system is impenetrable, and we cannot guarantee the security of the database or information transmitted via the Internet. Any information posted in discussion areas is publicly accessible.

Our Privacy Policy may change over time to accommodate future developments, but our use of collected information will always align with the policy under which the data was initially gathered.

Grievance Redressal:

For any content-related complaints, abuse, or concerns related to these terms, please contact our designated Grievance Officer as indicated below in writing or through email, signed with an electronic signature.